Friday, January 21, 2011
Receiving Defective Merchandise! TUK Kitty Shoe Letdown
For about three years, I have wanted a pair of TUK "kitty face" mary janes. I love the kitty face on the front! There is even a black kitty tail on the back of the heel! How cute is that?! As a rockabilly "crazy cat lady" and TUK fan, I thought these shoes would just be perfect with either rolled jeans or red pencil skirt paired with a black turtleneck and a 50s plaid 49er jacket.
Earlier this week, I finally went on Endless.com and ordered a pair of kitty shoes! They were only 38.00 USD and they were available in my size 7! Well, today I received my shoes and as I excitedly opened the box, I noticed one of the straps looked a bit weird. Upon closer inspection, I saw that the back of the strap was totally cracked!
Despite my huge shoe letdown, I am thankful Endless.com has a great return policy and free returns. I also like how you can go to their site and print out a UPS label and simply tape it to your return and drop it off at your local UPS facility.
Since these shoes were defective, I hope Endless can replace them. If not, I just want my money back!
So, in the spirit of my shoe saga today, have any of you ever had a defective item experience?